Returns & Exchanges
Due to the perishable nature of our authentic Italian food products and roasted coffees, we cannot accept returns once items have shipped. If your order arrives damaged or incorrect, please contact our customer care team within 48 hours for a replacement or store credit.
Inspect Your Delivery
Upon arrival, immediately check your package for any signs of damage or missing items from your order list.
Document Issues
Take clear photos of the shipping box, the damaged product, and the packing slip to help us process your claim quickly.
Contact Customer Support
Email our team at support@grancaffelaquila.com with your order number and the documentation within 48 hours of receipt.
Resolution Process
Our team will review your request and issue a replacement shipment or a refund for the affected items to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing