Frequently Asked Questions
Everything you need to know about our authentic Italian specialties.
How do you ensure the freshness of your food products during shipping?
We use specialized insulated packaging and gel ice packs for all perishable items. Orders containing temperature-sensitive goods are shipped via expedited methods to ensure they arrive in peak condition.
Where are your coffee and gourmet products sourced from?
Most of our products, including our award-winning coffee and gelato ingredients, are sourced directly from Italy. Our coffee is roasted in small batches to maintain the authentic flavor profile of Gran Caffè L'Aquila.
What is your return policy for food items?
Due to food safety regulations, we cannot accept returns on food products. However, if your order arrives damaged or if there is an error, please contact our customer service team within 48 hours for a replacement or refund.
Do you offer international shipping?
Currently, we only ship within the United States. We are working on expanding our logistics to bring our Italian culinary experience to international customers in the future.
Can I track my order once it has been placed?
Yes, once your order is processed and shipped, you will receive an email with a tracking number. You can use this number on our carrier's website to monitor your delivery status in real-time.
Are there options for customers with specific dietary restrictions?
We offer a variety of products including gluten-free, dairy-free, and vegan options. Please check the product descriptions for specific ingredient lists and allergen warnings.